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Sales Policy
Placing an Order:
Buyer can place orders online via LDU Company's business 2 business (B2B) website or via one of our sales representatives through email or phone. Regardless how the order is created, the order details and tracking are always available from LDU Company or the shipping company's website.
Tracking Order Status:
Buyer can track the order status any time via email or phone. The order status contains all order details such as products ordered, estimated shipping dates, all communications and updates from the buyer and LDU Company. History of all orders and their details are also available.
Order Lead Time:
Small orders will be shipped in 1-6 working days after the order is processed. Medium and large orders take longer. Shipping dates will be updated after the customer's payments are cleared and LDU Company begins processing the orders. Shipping date is estimated only and may vary significantly. Buyers with strict delivery deadlines are advised to place orders well in advance.
Changing Existing Order:
If the order is not processed, LDU Company may be able to make changes to the order. If the order is paid and the order is being processed, LDU Company is unable to remove or change products, or reduce product quantities. Adding products or increasing the quantities of the same models may be feasible. In any circumstances, changing the customer's order may incur significant delay. If buyer needs to change order detail when the order is being processed, please contact one of our sales representatives.
Cancelling Order by Customer:
LDU Company will cancel orders in the following cases:
- The order has been created but not paid, and LDU Company is unable to confirm the order detail, including but not limited to shipping address, buyer's identity, payment issues, and product availability.
- Buyer requests to cancel the order. If the order has not been processed, the order will be cancelled. If payment has been made, a full refund will be made via the original form of payment less all fees.
Product Description and Specification:
Customers are advised to pay attention to product description, features, and technical specifications. Before placing large orders, customers are strongly advised to order samples, and put down the necessary technical details and products pictures into written agreements to avoid any product specification dispute.
Minor Product Specification Discrepancy:
Buyer agrees that LDU Company can ship products with different packaging or color unless the buyer explicitly indicates the products color or packaging requirement in their order comments.
Order with Custom Designed Products:
Custom designed products includes but not limited to custom logos, packaging, software, firmware, casings, accessories, other hardware designs, user guides and other printed materials. Orders with custom designed products generally cannot be cancelled and are non-refundable after LDU Company starts processing the order. Customers placing a large order for products using custom designs are strongly advised to talk with one of your sales representatives and put detail product specification in agreement before placing orders.
Limitation of Liability:
Buyer agrees that the sole and exclusive maximum liability to LDU Company arising from any product sold from LDU Company shall be the price of the product ordered. In no event shall LDU Company, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.
Last Updated: May 08, 2008
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We love to hear from our customers. If you have any questions please email us today.
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