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Return Policy
Pre-shipment Quality Assurance Check:
LDU Company checks all products with a strict quality assurance checklist. The checks include the appearance and function of goods. Custom-made products will go through additional checklist as required by the customers.
For small orders and samples, LDU Company executes the quality assurance check for all products. For large orders, LDU Company uses the Acceptable Quality Level (AQL) industrial standard to ensure high product quality.
Screening Vendors and Factories:
LDU Company may use third party assembly factories to produce the products and periodically screen vendor and assembly factories to maintain highest quality standard. Each quarter and whenever needed, LDU Company will review and evaluate the vendor suitability based on customer feedbacks, factory facility and performance.
Factories that do not meet LDU Company's high quality standard are excluded from being a vendor. New factories that offer good quality and services will be added. All supplier's quality data will be permanently stored in LDU Company's database for future reference.
Significantly Not-as-described Items:
Significantly not-as-described items include completely different items, wrong memory capacities, wrong localized formats, and product colors that are different from what buyers explicitly request. LDU Company does not accept returns of goods due to difference in packaging, associated accessories, or product color unless customers explicitly indicate the requirement in writing in their order comments.
Before Returning Items:
Most product issues are due to product misuse and can easily be resolved. Please contact our support staff at info@LDUcompany.com before initiating complaints with your online payment providers.
Once our support staff receives your ticket, we will review the issue and offer technical help and resolution. If we believe the product may be defective or significantly not as described, we will issue you a Return Merchandise Authorization (RMA) for returning the items. Items returned without an RMA will not be processed.
Procedure for Returning Goods:
1. Customer opens a support ticket detailing the order number, product model number, nature of the problem, and a step-by-step description of how to reproduce the problems.
2. LDU Company offers technical help and possible solutions. If the issues are not resolved, we will issue a Return Merchandize Authorization (RMA) and provide a return slip for enclosing with the returning goods.
3. Customer should immediately return the items by normal post office air mail using the instructions on the return slip. Returned items must be in their original condition, with the return slip, and all their accessories and packaging included, or as advised in the RMA by our support staff.
4. LDU Company receives the returned goods and informs the customer. Options for replacement / service / refund are clarified if available.
5. LDU Company checks the goods to verify the claim. Replacements or serviced items are shipped back to the customer via regular air mail, with full tracking details provided.
The returned products must be received by LDU Company within 30 days from the date the RMA is issued. Returned product received beyond the return period, not in original brand new condition, or has any part missing, may not qualify for warranty.
For valuable items, customers are advised to purchase insurance in case the items are damaged or lost during the shipment. LDU Company is not responsible for any damage or loss during the return shipment to LDU Company.
Handling Returned Items:
Returned items, once verified to be defective or significantly not as described, will be replaced with the same model or serviced. If original models are not available for replacements, LDU Company will recommend buyers with different models of equal value and similar features as replacements. If replacement models are not available, buyers may use the credit to purchase alternative products, or ask for refunds. Original shipping costs are non-refundable except for significantly not-as-described items.
If LDU Company verifies that the returned items are non-defective, buyers are responsible for the shipping cost for returning the items back to them. If buyers refuse to pay for the return shipping cost, LDU Company reserves the rights to deduct a minimum of 25% restocking fee before issuing a partial refund to the buyer. Shipping costs are non-refundable in any circumstances.
In the rare case that buyers return similar items purchased from other vendors, LDU Company will notify buyers and is not responsible for replacing or repairing the items. Buyer must pay the shipping cost and may need to pay a USD$3 administrative fee per item before the items can be returned to buyer.
Return Shipping Cost Responsibility:
For significantly not-as-described items shipped to buyers, LDU Company will reimburse buyers' reasonable shipping cost for returning items using regular post office airmail.
For defective products, customer is responsible for the return shipping cost to LDU Company and LDU Company is responsible for the shipping cost back to the customer.
For frequent buyers or contracted distributors, LDU Company advises buyers to set up return schedules and accumulate enough items before returning them in bulk to save shipping cost. Please contact our support department for more detail in setting up a product service schedule.
Return shipping cost will be refunded to buyer within 10 working days after the returned items are received and verified by our support department. If the original payment is made using PayPal refund will be made via the same way.
If the payment is made using Western union, wired Transfer (T/T) or other means, refund will be made less any fees. Frequent buyers are advised to accept the refund as credit for subsequent purchases to avoid payment fees.
Last updated on: 08/05/2008
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We love to hear from our customers. If you have any questions please email us today.
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