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Payment Policy
Payment Methods:
LDU Company accepts wired transfer (T/T), PayPal, Western Union, payment through Bank Of America, and US Postal Money Orders. For small to medium orders, LDU Company recommends PayPal for quick payment processing.
Processing Orders:
Unless otherwise specified in the order, no order will be processed until payment is made according to the payment terms set forth in the order. Orders that are pending for payments for over 3 weeks may be automatically cancelled unless buyers explicitly request to keep them open.
Transaction Limits:
Wired transfer (T/T) has no transaction limit. PayPal has a US$10,000 maximum per transaction limit but for newer customer that have ordered with LDU Company less then 3 times LDU Company will not accept any PayPal payment over US$290 unless first cleared with a LDU Company sales representative in advance. Western Union has a US$5,000 maximum per transaction limit.
New buyers and buyers who have never purchased from LDU Company before and are not able to provide verification and credibility may have lower initial transaction limits for using PayPal or US Postal Money Orders and other online payment methods.
For payment using PayPal, split payments from multiple PayPal accounts to a single order is not accepted.
Payment Clearance Time:
Payment using PayPal takes 1 working day to clear after receipt. Wired Transfer (T/T) takes 2 working days to clear. Western Union takes 1-2 days to clear. eCheck takes 4-7 working days to clear. Typical payment clearance time is estimated only and may vary by the payment processors.
Billing Address versus Shipping Address:
LDU Company will do its best to protect the interests of online payment account owners. For PayPal payments, we ship to confirmed billing addresses only. Buyer with verifiable credit record or has purchased from LDU Company can choose alternative shipping addresses. If LDU Company is unable to verify the shipping address and the buyer has never purchased from LDU Company before, the order may be automatically cancelled after a few working days and the payment will be fully refunded immediately via the original form of payment.
Price Validity:
All price quotes in the order have a validity period. If the price validity period is not specified in the order, the default validity period is 1 week. Payment made after the valid period may be subjected to a significant price adjustment to align with the manufacturing cost. Buyers are recommended to make prompt payment after an order has been created as some products are subjected to frequent price fluctuations.
Unless agreed otherwise by LDU Company and the buyer, LDU Company reserves the rights to change any price at any time before the order is secured by initial payment.
Payment & Account Balance:
Unless specified otherwise in the order, the default payment term is full payment in advance.
Transaction Fees:
There is no transaction fee for most orders placed via our online order system. Wired transfers (T/T) may incur a transaction fee. Buyers are responsible for all fees charged by their local banks or Western Union agents. Large orders paid using online payment methods may incur additional transaction fees.
Payment Dispute & Chargeback:
Buyers agree to contact LDU Company to address any payment issue before filing formal chargeback or payment disputes. In most cases, issues with orders are due to miscommunication and can easily be resolved. If a buyer files a formal chargeback or a payment dispute without a just reason, or the dispute is judged in favor of LDU Company by the bank, or an independent arbitration party, buyer agrees to pay all fees related to the dispute or chargeback and will not seek further dispute for the same transaction.
Online Payment Safety:
When our website asks you to enter sensitive information that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. LDU Company uses the most advanced form of SSL software available: 256-bit encryption through PayPal online.
All LDU Company servers, including web servers and database servers, are housed and maintained in a very secure data center in the United States of America (USA). Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple checkpoints, firewalls, and password protection. The servers on which we store personally identifiable information are kept in a secured environment. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
All employees are kept up-to-date on our security and privacy practices. Any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and what they can do to ensure that our customers' information remains protected.br>
Last updated on: 09/05/2008
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We love to hear from our customers. If you have any questions please email us today.
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